Press Releases

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Case Studies

Contact Center Americas

Contact Center Americas utilizes Autonomy etalk technology to deliver expert training to agents, resulting in improved customer satisfaction and retention.

Kaiser Permanente

Kaiser Permanente linked automated survey and eLearning tools in the contact center to optimize contact center performance.

Insight

Total Call Recording for Regulatory Compliance

Corporate and federal regulations like HIPAA, PCI, and FRCP are having a significant impact on the way U.S. companies manage their customer and business transactions. Learn how Autonomy etalk can help you simplify your call retention, storage, and retrieval processes so you can comply with today’s interaction management policies and keep your clients’ data secure.

Upcoming Events

Webinar: Using At-Home Agents to Optimize Your Workforce

With the economy in a state of uncertainty, contact center managers are looking for creative ways to cut costs while still maintaining a productive workforce. In this session, Roger Lee, Director, Customer Interaction Solutions for Autonomy, will discuss the benefits of developing an at-home agent model to mitigate business costs, as well as the challenges of making at-home agents a successful part of your staff.

Industry Events

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