Press Releases

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Case Studies

Contact Center Americas

Contact Center Americas utilizes Autonomy etalk technology to deliver expert training to agents, resulting in improved customer satisfaction and retention.

Kaiser Permanente

Kaiser Permanente linked automated survey and eLearning tools in the contact center to optimize contact center performance.

Insight

Total Call Recording for Regulatory Compliance

Corporate and federal regulations like HIPAA, PCI, and FRCP are having a significant impact on the way U.S. companies manage their customer and business transactions. Learn how Autonomy etalk can help you simplify your call retention, storage, and retrieval processes so you can comply with today’s interaction management policies and keep your clients’ data secure.

Upcoming Events

Recorded Webinar: How to Develop Effective Coaching Programs for Maximum Results

In this webinar, Roger Lee discusses ways to maximize contact center resources and technology and address strategies for developing effective coaching practices that foster continuous improvement in your coaches and your agents.